Privacy Policy

Introduction

This Privacy Notice explains how roa Design collects, uses and protects your personal information when you visit this website, get in touch with us, or enquire about our services.

We are committed to handling your information responsibly, transparently and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

We only collect the information we genuinely need to provide our services, respond to enquiries and improve your experience with our website. We never sell your personal information or share it with third parties for marketing purposes.

Who We Are

Oana Sandu (trading roa.design) is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Notice or wish to exercise your rights under the UK GDPR or EU GDPR, please contact:

Oana Sandu

Telamonos 19A & Aritis 34
11633 Athens, Geece
info@roa.design

The Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

When you enquire about a project or contact us, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Property or project address (where relevant)

  • Any information you choose to share about your project

Technical Information

When you browse this website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Pages visited and website usage data

This information helps us understand how our website is used and improve its performance.

Marketing Preferences

If you choose to subscribe to updates or request information, we may keep a record of your communication preferences.

We may also use anonymous, aggregated website statistics to help us understand visitor behaviour. This information cannot be used to identify you personally.

How We Use Your Information

We process your personal information only where we have a lawful basis to do so.

This may include:

  • Responding to your enquiries

  • Discussing potential design projects

  • Providing our interior design and bespoke joinery services

  • Managing our client relationships

  • Improving our website and services

  • Meeting legal or regulatory obligations

If the reason for processing your information changes, we will update this Privacy Notice where required.

Third-Party Services

We use carefully selected third-party providers to help us operate our business and website. Depending on how you interact with us, your information may be processed by services such as:

  • Squarespace (website hosting)

  • Google (analytics and business services)

These providers process data on our behalf and are required to handle it securely and in accordance with applicable data protection legislation.

Information Provided With Your Consent

When you complete a contact form, send us an email or otherwise request information about our services, you are voluntarily providing us with your personal information so we can respond to your enquiry.

Where consent is required—for example, for optional cookies—you may withdraw that consent at any time.

To do so, simply contact us at info@roa.design.

Communicating With Us

If you contact us by email, telephone or through our website, we will use the information you provide to respond to your enquiry and maintain a record of our correspondence.

We retain this information only for as long as reasonably necessary to provide our services, fulfil legal obligations or resolve any queries relating to our work.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your personal information where applicable

  • Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details above.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, legal requirements or the way we process personal information.

The latest version will always be available on this website.